Privacy Policy

AXIOM GROUP AFRICA (PTY) LTD

(Registration No: 2026/112044/07)

Last updated: February 2026

This Privacy Policy explains how AXIOM GROUP AFRICA (PTY) LTD (“Axiom”, “we”, “us”, “our”) collects, uses, discloses, and protects personal information in line with the Protection of Personal Information Act, 4 of 2013 (POPIA). It also describes your rights and how to contact our Information Officer.

1. Who we are

AXIOM GROUP AFRICA (PTY) LTD provides technology and digital infrastructure services including web and mobile application development, VPS/dedicated hosting, IoT/PLC software solutions, emergency response technology solutions, and online radio broadcasting.

2. Information Officer (POPIA)

3. What personal information we collect

Depending on how you interact with us, we may collect:

• Identity information (name, surname, company name, ID number where required by law)
• Contact information (email address, phone number, physical/postal address)
• Account and billing information (invoices, payment references, VAT details)
• Service and contract information (project details, support tickets, communications)
• Technical information (IP address, device/browser data, usage logs, cookies)
• Employment information (for recruitment/HR purposes)
• Sensitive/Special personal information (only where necessary, e.g. medical information for emergency response services, and only with appropriate safeguards)

4. How we collect personal information

• When you contact us via email, phone, WhatsApp, website forms, or support channels
• When you sign up for services, request quotations, or conclude contracts
• From authorised third parties (e.g. payment processors or service providers) where applicable
• Automatically via our websites and systems (e.g. logs, cookies)

5. Why we process personal information (purposes)

• To provide and administer our services (development, hosting, support, operations)
• To communicate with you and respond to queries
• To issue quotations, invoices, receive payments, and maintain accounting records
• To comply with legal and regulatory obligations
• To maintain the security and integrity of our systems and networks
• To conduct recruitment, HR, and contractor management (where applicable)
• To send marketing communications where you have consented or where permitted by law (with opt-out)
• To enable emergency response services where you subscribe/contract for such services

6. Lawful bases for processing (POPIA)

We rely on one or more lawful bases, including:

• Consent (where required)
• Contract (processing necessary to perform a contract with you)
• Legal obligation (compliance with law)
• Legitimate interests (where your rights do not override our interests, e.g. security)

7. Sharing and disclosures

We may share personal information with:

• Service providers acting on our instructions (hosting, email, security, analytics, payment processing)
• Professional advisors (lawyers, accountants, auditors) under confidentiality
• Regulators and authorities where required by law
• Emergency response partners where you use an emergency response product/service and sharing is necessary to provide that service

We do not sell personal information.

8. Cross-border transfers

Where we use international hosting or service providers, personal information may be transferred outside South Africa. We will only do so with appropriate safeguards and in accordance with POPIA (e.g. comparable protection or contractual protections).

9. Security safeguards

We implement reasonable technical and organisational measures, which may include:

• Encryption in transit (e.g. SSL/TLS) and, where appropriate, at rest
• Access controls and role-based permissions
• Firewalls, monitoring, and vulnerability management
• Secure backups and disaster recovery practices
• Policies, staff awareness, and confidentiality commitments

No system is 100% secure, but we take security seriously and continuously improve safeguards.

10. Data retention

We keep personal information only as long as necessary for the purposes described, unless a longer retention period is required or permitted by law (e.g. tax, accounting, or contractual requirements). We then securely delete or de-identify it.

11. Your rights (POPIA)

You may (subject to certain limitations) request to:

• Access your personal information
• Correct or update your personal information
• Delete personal information where appropriate
• Object to processing on reasonable grounds
• Withdraw consent (where processing is based on consent)
• Lodge a complaint with the Information Regulator

To exercise your rights, email our Information Officer at jonathan@axiomgroup.co.za. We may ask for proof of identity to protect your information.

12. Cookies and website analytics

Our websites may use cookies or similar technologies to operate, improve performance, and understand usage. You can control cookies via your browser settings. If you disable cookies, some site features may not work as intended.

13. Direct marketing

If we send marketing communications, we will do so in accordance with POPIA and other applicable laws. You can opt out at any time by using the unsubscribe option (if provided) or emailing info@axiomgroup.co.za.

14. Children’s information

We do not knowingly collect personal information from children without appropriate consent. Where our services involve minors (e.g. emergency services for scholars), processing is done with appropriate legal basis and safeguards.

15. PAIA requests

Requests for access to records under PAIA can be submitted to the Information Officer. Our PAIA Manual is available on request.

16. Changes to this Privacy Policy

We may update this policy from time to time. The latest version will be made available on our website or on request.

17. Contact

Email: info@axiomgroup.co.za